Fewer Disputes At Some Online Casinos
One of the larger licensing and regulation bodies, eCommerce and Online Gaming Regulation and Assurance (eCOGRA) has reported a decline in the number of player disputes, with 783 in 2007 dropping to 743 in 2008. If this continues, only 580 complaints are expected in 2009.
In the first quarter of 2009, Tex Rees, the eCOGRA Fair Gaming Advocate, has handled 145 disputes. 73 of these involved cash-ins, 30 involved locked accounts, and 27 involved complaints about bonuses. 59 of these disputes were resolved in favor of the player.
The number of cases in 2009 is fewer than in 2008, which saw 171 disputes in its first quarter. This is heartening and suggests two important things relating to safety and security in the most trusted online casinos – that players are really protected by regulatory bodies, and that the online casinos respond to player complaints in order to minimize disputes.
eCOGRA is seeing changes in the kind of complaints coming in from players as well. Bonus queries have previously been more common than complaints about locked accounts. It would seem that players have become more canny about using bonuses, and that this has meant casinos have needed to be especially tough on bonus abusers who open multiple accounts.
This toughness on both casinos and shady players is what sets the most trusted online casinos apart from both live casinos and the wild online operators. By adhering to a code of practice, online casinos demonstrate the best of intentions towards players. This allows trust to grow, and players can feel safe in the knowledge that a regulatory body is prepared to protect their interests if a dispute arises.
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